GRIZZLI PRO – Refund & Returns Policy (New Zealand)
Overview
Our refund and returns policy lasts 30 days from the date of delivery.
If more than 30 days have passed, we are unable to offer a refund or exchange unless required under the Consumer Guarantees Act 1993 (CGA).
To be eligible for a return, your item must be:
- Unused,
- Unopened,
- In the same condition you received it, and
- In its original packaging.
Due to hygiene and safety reasons, we cannot accept returns on opened, used, or partially used products.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable digital products
- Any opened or used personal care items
- Products not purchased directly from the GRIZZLI PRO website or official stockists
Proof of Purchase
To complete your return, we may require proof of purchase such as:
- Your order number
- Email confirmation
- Bank statement showing the transaction
If you do not have a receipt, we will still make every reasonable effort to verify the purchase in line with New Zealand consumer law.
Please do not send your product back without contacting us first.
Partial Refunds
Partial refunds may be granted in the following situations:
- Any item not in its original condition, or missing parts not due to our error
- Any item returned more than 30 days after delivery (where the CGA does not apply)
Refunds
Once your returned item is received and inspected, we will notify you by email. You will be advised whether your refund has been approved or declined.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3–7 working days.
Late or Missing Refunds
If you have not received your refund after the normal processing time:
- Check your bank account again.
- Contact your credit card provider, as posting times may vary.
- Contact your bank—processing times can differ between institutions.
If you have completed these steps and still have not received your refund, please contact us at:
nzgrizzlipro@gmail.com
Sale Items
Only full-priced items may be refunded.
Sale or discounted items can only be returned if they are faulty, as required by the Consumer Guarantees Act.
Sale items cannot be refunded for change of mind.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need an exchange for the same item, please email us at:
📩 nzgrizzlipro@gmail.com
We will then provide the correct return address and instructions.
Gifts
If the item was marked as a gift at checkout and delivered directly to you, you may receive a gift credit for the value of the item once the return is approved.
If the item was not marked as a gift, or was sent to the gift giver first, the refund will be issued to the original purchaser.
Shipping Returns
To return your product, we will provide the correct return address once your return request is approved.
Please do not send returns to the manufacturer or to any address without approval.
- You are responsible for paying your own shipping costs for change-of-mind returns.
- Shipping costs are non-refundable.
- If your item is faulty or incorrect, return shipping will be covered by GRIZZLI PRO.
For high-value returns, we recommend using a trackable shipping service.
We cannot guarantee that we will receive your returned item unless tracking is used.
Need Help?
For questions or assistance with refunds and returns, please contact:
nzgrizzlipro@gmail.com